It is hard to believe that it has been almost 6 months since Claret Hall closed and the River Hill Community Association’s staff began working remotely. COVID-19 has impacted the association’s operations, just like those of businesses and organizations around the world. Although we had hoped life would have returned to something more closely resembling normal by now, we are not where we would like our community and country to be. Throughout this period, the association has managed to keep basic functions going, though at a reduced pace. Meanwhile, the Board of Directors and staff have been busily working on plans to re-open safely. After months of teleworking, we are pleased to announce that effective September 1, staff will be available at Claret Hall Monday – Thursday, 9 a.m. – 2 p.m. to answer phone calls and to meet by appointment with residents. The current schedule is: Facility Coordinator (Monday and Wednesday) and Covenant Advisor (Tuesday and Thursday).
The association’s goal is to provide a safe environment for visitors and staff and to advance the safety of our local community. We have taken a variety of mitigative measures to reduce the risk of exposure to COVID-19. Air purifying systems have been installed at Claret Hall and the River Hill Meeting Room, cleaning and disinfecting protocols have been enhanced, and new procedures and requirements for staff and guests have been instituted. We are starting to rent space at Claret Hall and the Meeting Room with lower room capacities, social distancing, and other COVID-19 precautions in place. Many association- sponsored events have transitioned to virtual formats and we have instituted other options to boost morale and create community connections. As conditions and the association’s budget permit, our plan is to gradually return to a pre-COVID-19 operational level by April 2021.
We ask that residents continue to be patient. To limit interpersonal contact, we encourage you to reach association staff by email or phone. Staff emails are provided on page 3. Residents seeking to make changes to the exterior of their home or property or who are putting their house up for sale, should continue to download the Exterior Alteration Application, worksheets, and Letter of Compliance Request forms from our website at www.villageofriverhill.org/covenants and to submit them electronically to firstname.lastname@example.org. Residents interested in renting space at the facilities the association manages can view the interiors at www.villageofriverhill.org/rental-space and can schedule a time with the Facility Coordinator to visit in person. For now, all Board of Directors and Resident Architectural Committee meetings will continue to be held virtually. Meeting agendas are posted on the front door at Claret Hall and on our website, distributed via our electronic communication tools, and included in the newsletter when the schedule permits.
The association’s staff is glad to be back and though we will all be wearing face coverings and asking you to do so too, we look forward to seeing you!